Trust as a Winning Business Strategy

Management adjustments can be intimidating. Sometimes they are positive but other times they can be disruptive or complicated. But within every challenge exists an opportunity. Focusing your energy on a smooth transition rather than fretting over the new player can help position you and your project for success.

Recently, the lead manager on one of my projects was replaced. I was apprehensive when I was first informed of the change – I had spent many years building a strong and thriving relationship with the current lead. The project had flourished under our partnership and I was concerned starting over with a new manager would jeopardize that forward momentum. So I made a quick decision to not start over. I couldn’t assume that we were starting from zero and I had to regain the trust of the new manager. Instead I had to believe that they had confidence in Triad as their business partner, and it was up to us to prove them RIGHT over and over again. This decision helped establish a solid foundation for our new relationship and mitigated any risk to the project’s progress and ongoing success.

Utilizing trust as a business strategy is something I learned very early at Triad. It shapes Triad’s internal culture and promotes enduring client relationships. Triad managers have always assumed the best of their employees, trusting they made the right hire and treating their employees like esteemed teammates instead of candidates or expendable parts. This foundation of trust yields confidence among the employees and teamwork across the organization. And applying this key value to my client relationships has proven effective and rewarding.