Blog
Each of us at Triad bring different skills, talents, and interests to our work every day. It is this mix of skills that makes us so effective at solving problems.
Learn a little about us. How we think. What we are interested in. Who we are…
Call Center Evaluation Process
March 22nd, 2012 by Phil Lombardo
While automated voice technology continues to improve, it’s becoming clear that it will never fully replace the friendly voice of a customer service representative. More and more, companies are beginning to reincorporate live agents into their inbound phone programs. And if you’ve ever been tasked with finding the right call center for your unique program, you know how difficult this process can be. Most call centers will claim their expertise in your industry, and their experience in the type of calls you need them to take or make. But with the high rate of turnover at call centers, you can’t rely on what they did two years ago, one year ago, or even six months ago as a barometer for how they’ll perform on your program today.
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jQuery Mobile Framework
March 12th, 2012 by Steven Ross
The ongoing debate about the use of alternative mobile and tablet optimized websites will probably never culminate in agreement among the design and development communities. However, with the release of jQuery Mobile 1.1 and its full support for iOS, Android devices, Blackberry OS 6, and webOS, there is certainly a strong argument for development of targeted applications for hand-held device browsers.
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Trust as a Winning Business Strategy
January 27th, 2012 by Jaime Des Jardins
Management adjustments can be intimidating. Sometimes they are positive but other times they can be disruptive or complicated. But within every challenge exists an opportunity. Focusing your energy on a smooth transition rather than fretting over the new player can help position you and your project for success.
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FFmpeg – Video Manipulation
January 19th, 2012 by Vishal Mirmira
Welcome to my first blog ever. I am a serial tweeter but this will be my first blog and let me start off by saying that this is for non-video nerds out there who are trying to manipulate videos:
So Triad recently completed a project for one of our clients where we had to manipulate a lot of videos. After some searching I came across FFmpeg (FFmpeg.org) and it is just a beautiful piece of cross-platform solution for achieving that.
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Triad and Vistage team up for VIP Campaign
January 12th, 2012 by Steven Ross
Triad worked to create a promotional campaign for a Vistage VIP event. The approach was to invite CEOs in select areas to exclusive breakfast meetings where they could experience the value of Vistage membership first hand.
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